When circumstances dictate priority can be changed manually provided the user is enabled with the option to override current priority values under priority matrix. Result in request form : If requester/technician selects Affects Business for impact and High for urgency in the request then, the priority field gets filled automatically and displays as High. In priority matrix : If Impact is Affects Business and Urgency is High then Priority should be High. A priority matrix is a technique in IT service management (ITSM) that can be used to determine the priority of one task over others. The priority will be set for the particular Impact and Urgency combination. Select the corresponding priority from the list. The page displays priority matrix with impact list in the y-axis and the urgency list in the x-axis.įrom the Priority Matrix page, click the priority link against specific urgency and impact, this opens the drop-down menu. Go to Admin > Helpdesk Customizer > Priority Matrix. Login to the ServiceDesk Plus application using the user name and password of an admin user. Once you set the Priority for specific Impact and Urgency in the priority matrix, when a requester selects a similar impact and urgency combination in the new request form, then the priority of the request will be determined based on the matrix. Priority Matrix requires a one-time configuration by the Administrator. In Jira Service Management, you can manually assign priority levels, create an an impact urgency priority matrix, or use automation to automatically assign. Impact is listed in the y-axis, and Urgency list in the x-axis of the matrix. The priority matrix helps you determine the Priority automatically based on Impact and Urgency of a request.
0 Comments
Leave a Reply. |